1. General
1. These terms and conditions apply to the use of our website Gammies Groundcare, which is located at www.gammies.co.uk.
2. By using, registering with, or ordering from our website you agree to be bound by these terms and conditions.
3. If you do not accept these terms and conditions, do not use, register with, or order from our website.
2. Supply
We supply to the UK only. We will not supply to countries outside of the UK unless by prior arrangement.
3. Privacy Statement
1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
2. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
3. We will not email you in the future unless you have given us your consent.
4. We will give you the chance to refuse any marketing emails from us, both at the time of placing an order and at any future point in time. All you have to do is contact us by phone or email and we will immediately remove you from our database.
5. The type of information we will collect about you includes:
1. Your name
2. Address
3. Telephone number
4. Email address
6. You can check the information that we hold about you by telephoning or emailing us. If you find any inaccuracies we will delete or correct them promptly.
7. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
8. We use ‘cookies’ on our website. For more information please contact us.
4. Delivery Charges
1. Standard Delivery cost is calculated when delivery information has been inputted at checkout.
2. V.I.P Service Delivery is Free of charge, and available for delivery addresses in postcode area’s AB. DD, PH. Should your delivery address be out with these postcode areas we still may be able to offer this service but you would have to contact us via the ‘Contact Us’ link for availability and cost.
3. Delivery after payment This option is for larger items that require special delivery and or installation, We would suggest you contact us via the ‘Contact Us’ link for a cost for this option.
5. Delivery Information
1. Standard Delivery cost is calculated when delivery information has been inputted at checkout. This service is 2-3 working days (if ordered Mon-Fri, stock permitting), but is usually sooner than this. In many cases your item could arrive next working day. Please note: Saturday & Sunday do not count as working days. Orders placed over the weekend will be processed on the following Monday (or Tuesday if a bank holiday). In all instances you will receive notification of when your order has been dispatched, and where possible tracking information will also be provided. Please regularly check your email account for any updates. Please note that, although we strive to provide as accurate information on shipping as we can, the delivery period stated either on the site or advised by email or verbally should be seen as a guide only; and is ‘courier permitting’.
2. V.I.P Service Delivery is Free of charge, and available for delivery addresses in postcode area’s AB. DD, PH. This V.I.P Service Delivery is usually 2-3 working days (if ordered Mon-Fri, stock permitting) to most of the UK mainland. In many cases delivery is sooner than this and could arrive the next working day. Saturday & Sunday do not count as working days. Orders placed over the weekend will be processed on the following Monday (or Tuesday if a bank holiday). Some products, such as some Honda, or Husqvarna items are 3 – 5 working days. In some rare cases, your item might take longer than expected to arrive. If there is a delay in delivery, we will let you know via email.
3. Delivery after payment This option is for larger items that require special delivery and or installation, We would suggest you contact us via the ‘Contact Us’ link for a cost for this option. Delivery is usually 2-3 working days (if ordered Mon-Fri, stock permitting) to most of the UK mainland. In many cases delivery is sooner than this and could arrive the next working day. Saturday & Sunday do not count as working days. Orders placed over the weekend will be processed on the following Monday (or Tuesday if a bank holiday). In some rare cases, your item might take longer than expected to arrive. If there is a delay in delivery, we will let you know via email.
Please note that whilst we try to ensure deliveries and collections run as smooth as possible, we cannot be held responsible for non-delivery or collections of items on a particular day. We will not be liable to you for any direct or indirect loss, damage or expense (including loss of profit, business or goodwill), howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation.
You must inspect your consignment before signing any paperwork.
Damaged or Missing Items
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being ‘DAMAGED’, on electronic pads this can be handwritten before adding your signature. If you accept a delivery that you subsequently realize is damaged, you must report this within 24 hours by contacting us and we will offer further advice.
2. If the number of parcels does not match or correspond to the consignment note, this must be stated as ‘SHORT DELIVERY’.
3. It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
4. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
6. Your right to cancel
1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order up to 14 days from the day you receive your goods. You are responsible for returning the item within 14 calendar days of cancelling.
2. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. We recommend submitting a cancellation request via email. This is because it provides a clear record of your request and a thread of any communications between you and us.
3. If you, as the “the consumer”, are returning unwanted goods, they must be returned in an unused state in their original packaging. You, as ‘the consumer’ are liable to pay for the costs of returning the goods to ourselves. Alternatively we can arrange to collect the item from you but you will be liable for the collection charge. Please contact us by email to request a collection or notify us of a return, where we will acknowledge your request and confirm any costs involved. All items returned in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are inspected and where necessary tested by Gammies Groundcare Limited.
4. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
7. Your right to reject the Products / if the Products are faulty
1. Under the Consumer Rights Act (2015) you have a legal right to reject goods that are unsatisfactory in quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.
2. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement. We recommend submitting a cancellation request via email. This is because it provides a clear record of your request and a thread of any communications between you and us.
3. If You, as the “the consumer”, are returning goods that are of unsatisfactory in quality, unfit for purpose or not as described, then we will arrange collection. Please contact us by email to request a collection. All items returned in accordance with the Consumer Rights Act 2015 are inspected and where necessary tested by Gammies Groundcare Limited.
Repairs, Replacements & Refunds
4. If you have cancelled the Contract between us within the 14 day cooling-off period, we will process your refund in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
5. For faults discovered on delivery or within 30 days (Consumer Rights Act (2015)), please report these by email where we will offer further advice. In the event that an item is collected due to a fault the goods will be inspected in our workshop and we will then notify you by email within a reasonable period of time of our intentions to either repair, replace or refund. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect for a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy (we reserve the right to verify that there is a fault).
6. Any item found not to be faulty will be subject to a charge. Charges are item specific and available on request. You will be notified of any charges before any non-faulty goods are returned to you. This does not affect your statutory rights.
7. If you have to hire a machine whilst your equipment is being repaired, neither Gammies Groundcare Limited, nor the manufacturer of your equipment are liable, or will compensate for any hire charges that you may incur.
8. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.
8. Warranties
1. All goods supplied by Gammies Groundcare Limited are covered by a full manufacturer’s warranty. Please refer to your owner’s manual for confirmation of your warranty period.
2. You will require your invoice as your proof of purchase. If you require a copy please contact us by email.
3. Please be advised that most fuel related problems are not covered under warranty. This type of repair will be chargeable. For more advice and troubleshooting please contact us by Telephone or email.
4. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.
9. Free Items
In the unforeseen event that we cannot supply a free promotional item as advertised, we reserve the right to supply a different free item of similar value.
10. Prices
All prices are including VAT at 20% and are subject to any additional geographical delivery charges. See Delivery Charges (4) above for further information.
11. Payment Options
1. You have the option to purchase online through Stripe or PayPal.
2. You can also pay by cheque or bank transfer against a pro-forma invoice. To choose either of these methods, please contact us by phone or email.
12. Cancellation By Us:
We reserve the right to cancel the contract between us if:
1. We have insufficient stock to deliver the goods you have ordered, or
2. We do not deliver to your area, or
3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
2. If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us in relation to the order. We are not obliged to offer any compensation for disappointment suffered.
13. Availability and Refunds
1. Whilst we endeavour to hold sufficient stock to meet all our orders we cannot be held responsible, or offer any compensation for any disappointment endured, if we fail to meet our designated delivery time, or fulfil an order. All orders are subject to availability.
2. If we are unable to deliver within our specified time we will endeavour to contact you. We will try to arrange an alternative time that is suitable for you. If this is not acceptable, you have the option to cancel your order and you will receive a full refund.
14. Security and Peace of Mind
All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us and/or our payment processors (Stripe and PayPal) before it is transferred from your computer or other internet-connected device. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 and 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.
15. Credit / Debit Card Information
We do not store, or have access to your credit, or debit card information. This is all done for us by either Stripe or PayPal. They never give your card details to us and they process your payments for us, handling all your sensitive financial information on our behalf.
16. Disclaimer
1. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
2. The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
3. Our policy of continually updating products could mean that certain details and prices held within this site may be changed without prior notice. All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors in images, or product details as supplied to us and all dimensions are approximate.
17. Liability
1. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
2. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
3. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
18. WEEE Regulations
1. The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
2. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
3. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
4. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
5. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
6. Gammies Groundcare Limited are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
7. For example, if a customer bought a new electric lawn mower from us we would accept their old lawn mower and prevent it going into a landfill site by disposing of it safely.
8. Customers must return their WEEE item to us, at their own cost, within 28 days of purchasing their new item to the following address: Gammies Groundcare Limited, Station Yard, Carseview Road, Forfar, Angus, DD8 3BT
19. Copyright, Intellectual Property and Images
1. Logos, graphics, text and all other content within this website are the copyright and intellectual property of Gammies Groundcare Limited and/or the respective manufacturers or suppliers.
2. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with us. Any other use of information on this site without the prior written permission is strictly forbidden.
3. Whilst we endeavor to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.
20. Complaints Procedure
1. Introduction – Our customers’ views are important to us and it is important that you let us know if we have not met your needs.
2. Making a complaint – We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
3. How you can make a complaint
• By telephone on 01307 468556
• By letter to: Gammies Groundcare Ltd, Station Yard, Carseview Road, Forfar, Angus, DD8 3BT
• By e mail: sales@gammies.co.uk
4. How we handle complaints – We will acknowledge a complaint within 3 working days. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you. When we have finished investigating, we will contact you with details of our findings.
5. Time limits – You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than 6 months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
21. Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.